Support Center

Need help with your cameras? Visit our Support Center for setup guides, troubleshooting tips, and updates. Our team is here to keep you protected and connected.

Expert Support for a Safer Home

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Setup

  • How to Initially Set Up PoE NVR with Monitor Connected
  • How to Initially Set Up Security Cameras
  • How to Initially Set Up NVR via Mobile App
  • How to Add Cameras to the Monitoring Software
  • How to Initially Set Up WiFi Security Cameras

Troubleshooting

  • "Network Connection Failed" When Setting Up 4G Cameras
  • APP Failed to Access the Camera After QR Code Scan
  • APP Shows "Connection Failed" After Scanning the QR Code
  • Wi-Fi Connection Failed During Camera Setup

Network Support

  • How to Connect Cameras to WiFi
  • How to Fix "Offline" Camera Status
  • Port Forwarding for Remote Access
  • How to Solve Router Compatibility Issues

Password & Security

  • How to Reset the Camera Password
  • Two-Factor Authentication Setup
  • Account Recovery Guide

Notifications & Alerts

  • How to Enable Motion Alerts
  • How to Reduce False Alarms
  • Setting Up Push Notifications

Firmware Updates

  • How to Update Camera Firmware
  • Firmware Version Compatibility
  • Fix Update Failure Errors

Event History & Logs

  • How to Access Motion Event Logs
  • How to Review Timeline Recordings
  • Cloud Event Storage Setup

Frequently asked questions

Smart Features & AI Detection

Learn how motion alerts, human detection, vehicle monitoring, and smart zones help boost your security.

Cloud & Local Storage Options

Compare cloud plans, local SD storage, and NVR systems to choose the best option for your home or business.

Network & Wi-Fi Optimization

Improve camera connection quality with tips on router placement, bandwidth usage, and signal strength.

Integrations & Smart Home

Discover how to connect your cameras with Alexa, Google Home, or your existing security ecosystem.

Security Best Practices

Protect your home with expert recommendations on camera placement, password safety, and privacy settings.